Social Competence and Not Losing One’s Cool


By Michael D. Robinson (North Dakota State University), Adam K. Fetterman (Knowledge Media Research Center in Tübingen, Germany), Kay Hopkins (North Dakota State University), Sukumarakurup  Krishnakumar (North Dakota State University)

A co-worker repeatedly ignores your good ideas. How effective might it be to yell at him?

Other people can do things that are rude and insulting. It is human nature to experience anger under such circumstances and anger wants us to act assertively, sometimes to the point of aggression. But are these sorts of behaviors effective? It might “depend on the situation” to some extent but in many situations the answer is probably “no”. For example, yelling at the co-worker might convince the co-worker that you are a hot-head who is unlikely to have very good ideas!

Being successful in life is likely to require some social competence – knowledge about effective and ineffective ways of dealing with the situations…

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